Telstra Health
Putting health information at people’s fingertips
Project summary
In 2022, the NCSR embarked on an initiative to upgrade and enhance its web presence due to poor user experience, lack of authoring flexibility and a need to realign with the brand image.
User testing participants had difficulty understanding the NCSR site, expressing that although it contained quality content, it was not well organised, presenting a barrier to the easy access of information.
Authors found the existing site cumbersome and difficult to update, impacting the time required to add to or edit the site content.
Noice was engaged to update the information architecture and user experience, create a new design system that aligned with the NCSR brand and implement a modern, future-proof authoring experience using Adobe Experience Manager 6.5.
About the client
The National Cancer Screening Register (NCSR) is a single electronic record for each Australian taking part in the bowel and cervical screening programs.
It supports these life-saving programs by inviting and reminding eligible people to screen, as well as creating a safety net by prompting participants and their healthcare providers to take the next steps on their screening journey.
Key NCSR stakeholders include the Department of Health and Telstra Health.
This facilitated a seamless workflow, encouraged collaborative problem-solving and helped maintain alignment with the project’s objectives throughout its duration.
Our collaborative approach and built-in flexibility allowed us to adapt to changes swiftly and efficiently. This flexibility not only allowed us to meet deadlines but also to delivery high-quality results that exceeded expectations.
Technical implementation and challenges
Leveraging Adobe Experience Manager as the CMS, we successfully addressed challenges including legacy systems integration and content migration.
Components were developed using the latest Adobe framework, ensuring a seamless experience for content authors.
Componentised, drag-and-drop editing
AEM Core Components were used across the entire site, with AEM Style System integrated to provide a clear, consistent and easy to understand authoring experience.
Page templates were created for key user journeys, and we worked closely with authors to ensure that rework was not necessary for common layouts and experiences.
Easy-to-use custom form builder
Noice built a fully accessible custom form builder system, allowing connectivity to external APIs, complex validations and layouts without deviating from the simple AEM authoring experience.