Telstra Health / Department of Health
Enterprise UX transformation & managed AEM support
Project summary
In 2022, the National Cancer Screening Register (NCSR) undertook a major initiative to upgrade and enhance its public website. The existing platform suffered from poor user experience, limited authoring flexibility, and a growing misalignment with the NCSR brand.
User testing revealed that while the site contained high-quality information, it was difficult to navigate and poorly structured, creating barriers to accessing critical screening information. Content authors also found the platform cumbersome and time-consuming to update, impacting the organisation's ability to keep information current.
Noice was engaged to redesign the information architecture and user experience, create a new design system aligned to the NCSR brand, and deliver a modern, future-proof authoring experience using Adobe Experience Manager (AEM) 6.5. Following delivery, Noice continues to provide ongoing managed support for the platform.
About the client
The National Cancer Screening Register (NCSR) is a single electronic record for each Australian participating in the bowel and cervical cancer screening programs.
The register supports these life-saving initiatives by inviting and reminding eligible participants to screen, and by creating a safety net that prompts participants and healthcare providers to take appropriate next steps throughout the screening journey.
Key stakeholders include the Australian Government Department of Health and Telstra Health.
Communication & collaboration
Setting the stage for success
From the outset, Noice prioritised clear, transparent, and structured communication. Project members across Noice and NCSR established a shared ways-of-working framework, ensuring all stakeholders had real-time visibility of progress, deliverables, and decisions.
This approach enabled:
- Seamless collaboration across multiple stakeholder groups
- Rapid feedback loops and decision-making
- Alignment with project objectives throughout delivery
Built-in flexibility allowed the team to adapt quickly to evolving requirements while maintaining delivery momentum and quality.
“One of the key strengths of our collaboration was the clear and consistent communication between our teams. Their prompt responses and willingness to address any concerns helped establish trust and ensured alignment throughout the project.”
Technical implementation & challenges
Leveraging Adobe Experience Manager 6.5, Noice delivered a robust enterprise CMS solution while addressing:
- Legacy system integration
- Complex content migration requirements
- Accessibility and compliance standards
Components were built using modern AEM frameworks, ensuring a consistent and intuitive experience for authors.
“The major challenges were related to the complexity of integrating AEM. Noice's expertise and proactive problem-solving approach helped address these complexities promptly.”
— Communications Lead, Telstra Health
Componentised, drag-and-drop authoring
The solution uses AEM Core Components across the entire site, with the AEM Style System integrated to provide:
- Clear, consistent authoring patterns
- Flexible presentation without custom development
- Reduced rework for common layouts and journeys
Page templates were designed around key user journeys, allowing authors to confidently build and maintain pages without technical intervention.
Accessible custom form builder
Noice delivered a fully accessible custom form builder that:
- Supports complex layouts and validations
- Integrates with external APIs
- Maintains a simple, consistent AEM authoring experience
This enables NCSR teams to manage forms independently while meeting strict accessibility and compliance requirements.
User experience enhancements
Uplifting the homepage
Challenge
Users were unclear how the NCSR, its website, and related portals provided practical value due to unclear homepage messaging.
Solution
The redesigned homepage supports clearer, more informative messaging. Hero content is followed by supporting content that peeks above the fold, encouraging exploration and engagement.
Clearer wayfinding
Challenge
Users struggled to locate key resources such as guides and videos. Navigation options disappeared on long pages, increasing frustration.
Solution
A persistent top navigation aligned to audience segments allows users to orient themselves anywhere on the site. Hub pages and side navigation provide multiple pathways to content.
Reduced cognitive load
Challenge
Healthcare professionals reported information overload, making content difficult to digest.
Solution
Content was grouped by topic and separated from hub pages, improving scannability and reducing cognitive burden. Duplicate content was consolidated to create clearer, more confident user journeys.
Ongoing managed support
Following delivery, Noice continues to provide long-term managed support for the NCSR platform, including:
- AEM maintenance and upgrades
- Incident response and production support
- Deployment coordination
- Advisory support for ongoing improvements
This ensures the platform remains stable, secure, and responsive to changing needs within a highly regulated health environment.
Outcomes
- Significantly improved user comprehension and wayfinding
- Faster, more confident content authoring
- Reduced operational risk through managed AEM support
- A scalable, future-ready platform aligned with the NCSR brand
- Long-term stability backed by a trusted delivery and support partner
Technology summary
CMS
Adobe Experience Manager 6.5
Architecture
Component-driven, template-based authoring
Accessibility
WCAG-aligned components and forms
Engagement Model
Delivery plus long-term managed support
A modern, accessible, and enterprise-grade digital platform that supports critical national screening programs — delivered and actively supported long-term by Noice, ensuring reliability, usability, and continuous improvement.
Ready to transform your digital presence?
Let's discuss how we can help with your next project.
Get in touch